Find answers to common questions about N.J. Diamonds, including natural and lab-grown diamonds, custom jewelry, repairs, appraisals, store visits, shipping, and purchase policies.
For questions about a specific piece or service, call 313-582-7888 or contact N.J. Diamonds.
Jewelry and diamonds
What types of jewelry do you offer?
We offer engagement rings, wedding bands, necklaces, bracelets, earrings, custom jewelry, and other fine-jewelry pieces. Selection changes, so contact us or visit the store if you are looking for something specific.
Do you sell natural and lab-grown diamonds?
Yes. N.J. Diamonds offers both natural and lab-grown diamonds. We can explain the differences in origin, price, availability, and grading so you can choose based on your preferences and budget. Start with our diamond buying guide.
Do diamonds come with grading reports?
Grading-report availability depends on the diamond. Many diamonds are accompanied by reports from recognized laboratories such as GIA or IGI. Ask to review the report for the specific stone you are considering. Learn more about diamond certification and grading reports.
Custom jewelry design
Do you create custom jewelry?
Yes. We design one-of-a-kind engagement rings, wedding jewelry, personalized pieces, and redesigned heirloom jewelry. You can bring inspiration photos, an existing stone or piece, and a general budget to begin the conversation. Explore our custom jewelry design process.
How long does a custom piece take?
Many custom projects take approximately 10–14 business days, but timing depends on the design, materials, stone availability, and complexity. We will discuss the expected timeline during your consultation.
Can you redesign heirloom jewelry?
Yes. We can evaluate an heirloom piece and discuss whether its stones or metal can be incorporated into a new design. An in-person inspection is usually needed before we recommend options.
Jewelry repair and care
Can you repair broken jewelry?
Yes. Our jewelry repair services include ring sizing, chain repair, prong work, stone setting, and other common repairs. Bring the piece to the store so we can inspect it and explain the recommended work.
Do you replace watch batteries or clean watch bands?
Yes. We provide watch-battery replacement and watch-band cleaning. Call ahead if you have questions about a particular watch.
Do you clean jewelry?
We offer complimentary cleaning and inspection for most jewelry items. Some pieces may require special handling, so our team will inspect the item first.
Appraisals, gold buying, and payment options
Do you offer jewelry appraisals?
Yes. We provide professional jewelry appraisals for insurance purposes only. Appraisals are performed in-store by an experienced, GIA-trained jewelry professional. We do not offer estate appraisals. Contact us before visiting so we can explain what to bring and how the process works.
Can I sell or trade in old jewelry?
We buy certain gold and jewelry items and may discuss trade-in options after an evaluation. Bring the item and any paperwork you have to the store. Read more about selling gold to N.J. Diamonds.
Do you offer layaway?
Yes, layaway options are available. Terms can vary, so ask our team about the current details for the item you are considering.
Visiting N.J. Diamonds
Do I need an appointment?
Walk-ins are welcome. For a detailed custom-design consultation, appraisal, or repair discussion, calling ahead can help us prepare for your visit.
Where is the store located?
N.J. Diamonds is located at 5601 Schaefer Road, Dearborn, MI 48126, near Ford Road. Visit our contact page for directions and contact options.
What are your store hours?
Our posted hours are Monday–Friday, 11:00 a.m.–6:00 p.m.; Saturday, 11:30 a.m.–6:30 p.m.; and Sunday, 12:00 p.m.–4:00 p.m. Hours may change for holidays or special circumstances, so call 313-582-7888 before making a special trip.
Is your jewelry made in the USA?
Many pieces are designed or crafted locally, and we support American artisans. Origin varies by item; ask us about the specific piece you are considering.
Shipping, exchanges, and policies
Do you offer shipping?
Yes. Secure shipping within the United States and in-store pickup are available. Contact us to confirm shipping eligibility, timing, cost, and any signature requirements for your purchase.
What is your return or exchange policy?
N.J. Diamonds does not accept returns. Eligible exchanges must be made within three days of purchase. Jewelry must be unworn, in its original packaging, and in the same condition in which it left the store. Custom pieces are non-refundable and non-exchangeable. Ask about the policy that applies to your item before purchasing.
Still have a question?
Call 313-582-7888, message us on WhatsApp at 313-757-5653, or send a direct message on Instagram or Facebook. Please note that prices are not provided by phone.
